Privacy Policy

Privacy Policy of VIDA TOURS EOOD

I. Subject
This Privacy Policy, hereinafter referred to as “Privacy Policy”, provides information on how VIDA TOURS EOOD, hereinafter referred to as “Provider”, “Administrator”, “We” and / or “us”, owner / operator of the website: https://panoramahillhotel.com/, hereinafter referred to as “Website”, processes (including but not limited to collects and stores) personal data of personal data subjects, such as users of the Website and of the Provider’s services, hereinafter referred to as “User (s)”, “You” and / or “You”, as well as the rights of the latter in this regard.
The term “personal data” used in the Data Protection Policy has the meaning given to it in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data. data and on the free movement of such data and repealing Directive 95/46 / EC, hereinafter referred to as the “General Data Protection Regulation” and / or the “DPA”, namely: “any information relating to an identified or an identifiable natural person (“data subject”); an identifiable natural person is a person who can be identified directly or indirectly, in particular by indicating an identifier such as name, identification number, location data, online identifier or one or more factors specific to the individual, the physiological, genetic, mental, economic, cultural or social identity of that individual. ”
Below you can find brief information about:
• The Provider,
• The competent supervisory authority,
• The legal basis on which we process personal data
• The purposes for which we use personal data,
• Principles of personal data processing,
• What personal data we collect,
• Period of storage of personal data,
• Access to and transmission of personal data, and
• The rights and guarantees which the DPO provides to the data subjects.

II. INFORMATION ABOUT THE PROVIDER
1. Name: VIDA TOURS EOOD, UIC 131122843
2. Headquarters and address of management: Vidin, 2 Baba Vida Str. – Old Bath
3. Tel.: +302594022353, e-mail: reservations@panoramahillhotel.com
4. Entry in public registers: Commercial Register at the Registry Agency at the Ministry of Justice of the Republic of Bulgaria.

III. INFORMATION ABOUT THE SUPERVISORY AUTHORITY
1. Title: Commission for Personal Data Protection of the Republic of Bulgaria
2. Address: Sofia 1592, Blvd. “Prof. Tsvetan Lazarov ”№ 2
3. Phone: 02 915 3 518
4. E-mail: kzld@cpdp.bg
5. Website: https://www.cpdp.bg/

IV. GROUNDS FOR THE COLLECTION, PROCESSING AND STORAGE OF PERSONAL DATA
We process (including but not limited to: collect and store) your personal data only in connection with our activities and in accordance to the requirements of applicable law, including the Personal Data Protection Act of the Republic of Bulgaria and the General Regulation on Data Protection .
We process your personal data on at least one of the following grounds:
• Consent of the User for processing personal data;
• The processing of personal data is necessary for the fulfillment of contractual obligations of the Provider to the User;
• The processing of personal data is necessary to take steps at the request of the User before concluding a contract;
• The processing of personal data is necessary to comply with the legal obligations of the Provider;
• The processing of personal data is necessary for the purposes of the legitimate interests of the Provider to carry out their activities.

V. PURPOSES FOR THE COLLECTION, PROCESSING AND STORAGE OF PERSONAL DATA
We collect, process and store personal data of the Users in connection with the implementation of our services and communication in connection with the use of the Website, as well as for the following purposes:
• Communication and identification in the performance of a service contract and a sales contract (including the performance of a relevant contract);
• Communication, identification, processing and execution of inquiries, orders, requests, reservations, purchases of goods or services (including preparation for the conclusion of a contract, acceptance of orders, shipment of goods, resolution of problems related to cancellation of orders, reservations, return of purchased goods, refund of paid amounts, etc.);
• Fulfillment of tax and other legal obligations;
• Accounting purposes in connection with the use of our services;
• Protection of our legitimate interests in connection with the fulfillment of our obligations to state and municipal bodies (for example: National Revenue Agency, Ministry of Interior);
• Protecting our legitimate interests in connection with the storage of information in order to protect against legal or tax claims and to improve the performance of the Website;
• Protection of the information security of the Website;
• Statistical information regarding the usage of the Website;
• Providing advertising content in the interests of the User.
If a data subject refuses to provide us with some or all of the personal data necessary for the relevant purpose mentioned above, we may not be able to provide the relevant service (e.g. to perform a contract with the relevant User) or to comply with the relevant legal requirements (e.g. to enable the data subject to exercise his rights under the ORD).

VI. PRINCIPLES OF COLLECTION, PROCESSING AND STORAGE OF PERSONAL DATA
We adhere to the following principles when collecting, processing and storing your personal data:
• legality, good faith and transparency;
• limiting the purposes of processing;
• limiting the retention period in order to achieve the purposes for which the data are processed;
• minimizing the data being processed;
• accuracy and timeliness of data;
• integrity and confidentiality of data processing and ensuring an appropriate level of security of personal data.

VII. PERSONAL DATA
We collect the following categories of personal data of Users for the following purposes and on the following grounds:
• Your personal data (name and surname, telephone number and e-mail address), as well as other data that you provide to us voluntarily, for the purpose of processing your inquiries, providing offers of services and providing services by us at your request, including communication with you in this regard, and on the basis of taking steps at your request for the possible conclusion of a contract, performance of a contract to which you are a party or consent to processing provided by you;
• Your personal data (name and surname, telephone number and e-mail address) and information related to payment and selected payment methods for the purposes of issuing and sending accounting / tax documents (invoices) in connection with the services you use, including communication with you in this regard, and on the basis of taking steps at your request for the possible conclusion of a contract, performance of a contract to which you are a party or performance of our legal obligation;
• Your IP address, browser settings and preferred language, pages visited, as well as actions taken for the purpose of sending Push notifications, if you wish to receive them;
• Your IP address, pages visited, for information security purposes;
• Other data that may be necessary in certain cases or related to the provision of services to Users on our part, including necessary for the performance of contractual obligations (e.g. date of birth, signature, PIN) or other data that Users choose to voluntarily share with us, and on the basis of performance of a contract to which you are a party, consent to processing provided by you or compliance with our legal obligation.
Our Website uses “cookies”, which are small files that are downloaded to your computer to improve your experience as users of the site. You can find more information in this regard on our special “cookie” policy page here.
We do not process or collect from Users special categories of personal data (for example: data revealing racial or ethnic origin, political views, genetic or biometric data, as well as data on the sexual life and sexual orientation of the data subject).
We do not make decisions based solely on automatic data processing, including profiling.
We usually receive personal data directly from the data subject. However, it is possible to receive personal data from other persons such as: other employees, the company where the personal data subject works, as well as from publicly available sources such as the Commercial Register and the Register of Non-Profit Legal Entities at the Agency for the entries to the Ministry of Justice of the Republic of Bulgaria.

VIII. PERIOD OF STORAGE OF PERSONAL DATA
We store the personal data of the Users for a period no longer than necessary for the fulfillment of the respective purpose of processing or of the legally established period, where applicable. For example:
• personal data provided by you when filling out the contact form will be stored until the request is fulfilled or the inquiry in connection with which you have contacted us is satisfied, as well as for a maximum of one year thereafter for statistics and marketing analysis;
• personal data of our clients, processed in connection with contracts concluded between us and the respective User, will be stored for a period not exceeding ten years, starting from January 1 of the year following the year in which the contract is reported for tax purposes;
• personal data of our clients processed in connection with the issuance of tax documents (invoices) will be stored for a period not exceeding ten years, starting from January 1 of the year following the year in which the document is reported for tax purposes ;
• personal data of our partners / suppliers processed in connection with contracts concluded between us and the respective partner / supplier will be stored for a period not exceeding ten years, starting from January 1 of the year following the year in which the contract is reported for tax purposes;
• the personal data of participants in recruitment and selection procedures will be stored for a period not exceeding six months from the moment of final completion of the recruitment / selection procedure in which the data subject participates, respectively after the expiration of the time limit for appealing the procedure, unless the data subject in question has consented to the storage of their personal data for a longer period, in which case the data subject has the right at any time and without giving reasons to withdraw their consent.
The retention period depends, inter alia, on the duration of the legal relationship that has arisen between us and the respective User, as well as on the purposes for which personal data are processed. Where there is an indication of potential legal claim(s) or liability, these time limits will be extended accordingly. When the processing is based on the User’s consent (e.g. in the case of personal data provided by third parties for direct marketing), we store this personal data as long as we have valid consent for their processing.
After the expiration of the above deadlines, we take the necessary care to delete and / or destroy your relevant personal data without undue delay.

IX. ACCESS TO PERSONAL DATA AND TRANSMISSION OF PERSONAL DATA TO THIRD PARTIES
In principle, the personal data of the Users we process is available to our employees, representatives and partners who need them to fulfill legal obligations and / or to fulfill contractual obligations (e.g. providing a service under a contract with a User ). In this regard, it is possible, at our discretion and in compliance with the requirements of the ORD, to transfer all or part of your personal data to third parties such as accountants, professional consultants, including lawyers (for the purposes of financial and accounting and administrative services), cloud platforms for data processing / storage (for the purposes of organizational services of our activity, e.g. storage and processing of contracts with users of cloud platforms for greater security), companies providing postal services (for the purposes of organizational services, e.g. sending contracts on paper to users), IT service providers, system administration, marketing services (for the purpose of providing more reliable and quality work on the website and more secure data processing), providers of services for storage of foreign information (i.e. hosting companies) (for the purposes of implementation of contracts with Users).
Based on applicable law or at the request of public authorities, all or part of your personal data may also be made available to public authorities.
We do not intend to transfer your personal data to countries outside the European Economic Community or to international organizations.

X. RIGHTS OF DATA SUBJECTS
At any time while processing your personal data and according to the restrictions set out in applicable law, you, the data subject, have the following rights:
• Right of access – you have the right to request information whether we process your personal data, as well as to access and copy of such personal data of yours; in the event that you request more than one copy of such personal data of yours, you may be required to pay a fee for each additional copy;
• Right of correction / correction – you have the right to request that your personal data be corrected if you believe that it is inaccurate or incomplete. We will make such corrections / corrections without undue delay;
• Right to be deleted / forgotten – in certain circumstances (e.g. the relevant personal data are no longer needed for the purposes for which they were collected; you have withdrawn your consent to the processing of certain personal data for which there is no other legal basis) you can request that your personal data that we process be deleted from our registers / our database without undue delay. In certain cases, we may refuse to delete such personal data of yours (e.g. the processing of personal data is necessary to comply with a certain legal obligation or to establish, exercise or protect legal claims);
• Right to limit processing – when certain conditions are met (e.g. the processing of certain personal data is illegal, but you do not want this data to be deleted), you have the right to request a restriction on the way your personal data is processed;
• Right of portability – when your personal data is provided to us by you and is processed in an automated manner, you have the right to request that your personal data be transmitted to you in a structured, widely used and machine-readable format and transferred to another controller of personal data, if technically feasible;
• Right to object – you have the right, at any time, to object to the processing of your personal data for certain purposes, in which case we will stop using the personal data for the specific purpose unless we have overriding legitimate grounds (e.g. you have the right, at any time, to object to the processing of your personal data for the purposes of direct marketing, in which case we will terminate the processing of your personal data for these purposes without undue delay);
• Right to object to automated processing, including profiling – you have the right not to be the subject of a decision based solely on automated processing of your personal data, including profiling, and you have all the rights that arise for you in the event that you are subject to the legal consequences of such processing;
• Right to withdraw your consent for processing – in the event that we process your personal data on the basis of consent, at any time, you have the right to withdraw your consent. Withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal.
In the event that, at the request of a User, we delete their personal data from our database, we will only store the information that may be necessary to protect our legitimate interests or for public authorities.
You have the right to request that we inform you of all recipients to whom the personal data for which correction, deletion or restriction of processing has been requested have been disclosed. We may refuse to provide this information if this would be impossible or would require a disproportionate effort.
In the event that we are required to transfer personal data to another controller, to correct or delete personal data, to restrict or terminate the processing of personal data, to provide information about the recipients to whom the personal data has been provided, to request for it to be corrected, deleted or its processing restricted, or provide access to personal data, and in case of concerns about the identity of the requested User, we may first request additional information to verify the identity of the data subject in question.
In the event that there is a third party in the processing of your personal data to whom all or part of your personal data has been transferred (as set out in Part IX above), all the above requests will be forwarded to this third party.
The exercise of the above rights is free of charge for the Users, except when the requests made are clearly unfounded or excessive. In such a case, we may either impose a reasonable fee on the execution of the request or refuse to take action on the request.
Users can exercise the above rights by contacting us by email at: reservations@panoramahillhotel.com

XI. COMPLAINT TO THE SUPERVISORY AUTHORITY
If you believe that your personal data is not being processed lawfully or that any of your rights related to the protection of personal data have been violated, you have the right to lodge a complaint with the competent data protection supervisory authority referred to in Part III above the Privacy Policy. You also have the right to seek protection of your rights in court.
In the event that the website contains links to other websites, we recommend that you carefully read the privacy / privacy policies of these other websites, because when you visit these pages, your personal data may be processed by the websites in question, which processing is not covered by the Privacy Policy.
We reserve the right to change the Privacy Policy at our discretion and when we see fit.